Foundational Skills in Engaging Clients


Foundational Skills in Engaging Clients


This workshop will cover the basics for working with and engaging clients across a range of settings such as psychology, social work and human services.  This includes how to build rapport, develop a therapeutic alliance and beginning the assessment process.

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Time: 9:30am - 4:30pm

Location: Wolloongabba Substation, 45 Logan Rd, Woolloongabba

Morning Session

In the morning session, you will be introduced to the basics of building rapport and explore your own personal strengths in this area.  Students will be encouraged to develop rapport-building techniques based on existing strategies and practice applying these to engaging clients from a diverse range of backgrounds.

Mid Session

In the mid session, students will learn to how to manage and negotiate professional boundaries with clients.  This includes how to explain boundaries to clients in the initial session, as well as how to respond to boundary breaches by clients in a way that does not damage therapeutic rapport.  In this session, students will also learn the rules of confidentiality, when confidentiality can or should be breached and how to explain this is a client-friendly manner.

Afternoon Session

The afternoon session focuses on assessment with clients and how to manage sensitive conversations.  This may include how to ask clients about their drug and alcohol use, history of child maltreatment or current violence in their relationship.  Students will learn what kinds of questions you should ask clients, as well as how to ask the question in a sensitive way.

All sessions will allow students plenty of opportunity to practice skills and receive feedback to further develop your abilities.